At press time, RIM was working to resolve the issue, according to the company's Twitter account. A statement from the company elaborated further.
"The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure," RIM said in a statement. "Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed."
An outage affecting BlackBerry users in Europe and around the world continued for a second day, RIM acknowledged Tuesday morning.
"Some areas have messaging delays and impaired browsing. We're working to restore normal service as quickly as possible," RIM tweeted about an hour ago.
Those areas include Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina.
Reports of a BlackBerry outage in the regions first hit yesterday evening, which RIM acknowledged on Twitter; "Some users in EMEA are experiencing issues," they said at the time. Later that night, RIM said email services had been restored, but some browsing and IM delays remained.
London's Daily Telegraph noted Monday that T-Mobile had also acknowledged the issue from its U.K. Twitter account. The Telegraph said that the affected services were all routed through a centralized server in Slough. Customers, naturally, turned to Twitter to vent. "Right now my Blackberry is no better than a Nokia... and even then a Nokia had Snake," Alex-Segal wrote.